Last updated: 3 August 2026
This policy applies to the app "PramGo — Delivery & Rides"
(package name: com.pramgo.pramgo), published on Google Play by
Meloshtech.
PramGo ("we", "us", "the app") is a delivery and transport service for Prampram, Ningo and surrounding areas in Ghana. This policy explains what information the PramGo mobile app collects, how it is used, and the choices you have.
Account information. When you register we collect your full name, email address, phone number and a password (stored only as a secure hash).
Order information. When you place an order we collect pickup and delivery addresses and map coordinates, package descriptions, the receiver's phone number (if you provide one), order prices and order history.
Location data. With your permission, the app uses your device's precise location to set pickup points and, for riders and drivers who are online, to share their live position with customers tracking an order and with PramGo administrators. Location is only collected while the app is in use; PramGo does not track location in the background when riders are offline.
Rider verification documents. Riders and drivers upload a photo of their national ID (Ghana Card), a selfie for identity verification, and — for car drivers — a driver's licence. These are used solely to verify rider identity before approval and are visible only to PramGo administrators.
Messages. In-app chat messages between customers and riders are stored so both parties can see their conversation for an order.
Device notifications token. We store a push-notification token for your device (Firebase Cloud Messaging) so we can send you order updates.
We do not sell your personal information to anyone, and we do not use it for third-party advertising.
PramGo does not process payments inside the app. Payments are made in cash or by MTN Mobile Money directly between you, the rider, and (for shopping or pharmacy orders) the shop or pharmacy. We never collect or store card numbers or Mobile Money PINs.
The app uses the following services, which process limited data on our behalf:
Information is shared only as needed to run the service: customers see their rider's name, photo-verified status and live location during an order; riders see the customer's name, phone number and delivery details for orders they accept. PramGo administrators can view orders, complaints and rider verification documents. We may disclose information if required by law.
All communication between the app and our servers is encrypted (HTTPS). Passwords are stored as secure hashes. Access to rider documents is restricted to administrators.
We keep your data while your account is active. You can request deletion of your account and associated personal data at any time — see our account deletion page or contact us at the email below. We will delete your data within 30 days of a verified request, except where we must keep limited records to meet legal obligations.
PramGo is not intended for children under 18. Riders and drivers must be at least 18 years old.
We may update this policy from time to time. Significant changes will be announced in the app. The "Last updated" date above always shows the latest version.
For any privacy questions or requests:
Email: zanacode89@gmail.com
Service area: Prampram & Ningo, Greater Accra, Ghana